Last Updated: 09-12-2025
Thank you for shopping with Mehjabin Fashion.
We value your trust and want to ensure a smooth experience.
Please read this Refund & Return Policy carefully.
1. Eligibility for Return or Exchange
We accept returns or exchanges only under specific conditions:
✔ You can return/exchange if:
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You received a damaged product
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You received a wrong item (size/color/design)
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The product is defective
✘ You cannot return/exchange if:
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The product has been used, washed, or worn
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The product has perfume smell, stains, or damage caused by the customer
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You changed your mind after receiving the product
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Color difference occurred due to lighting or screen display
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The item is on sale, clearance, or special discount
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The product is a custom-stitched or customized order
2. Return Request Time Limit
You must contact us within 24–48 hours after receiving the product.
Late requests may not be accepted.
3. How to Request a Return or Exchange
To make a return/exchange request, please contact us:
Email: [Email]
Phone: [Phone]
Facebook Page / Messenger: (optional)
Please provide:
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Order Number
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Product photos (evidence of damage/wrong item)
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Your contact details
We will review your request and respond as soon as possible.
4. Return & Exchange Process
Step 1 — Request Approval
We will confirm if your return request is valid.
Step 2 — Product Return
You must return the product via courier in unused and original condition, including:
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Original packaging
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Tags & labels intact
Step 3 — Inspection
Once we receive the product, our team will inspect it to verify eligibility.
Step 4 — Replacement / Refund
If approved:
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You will receive a replacement (if available), OR
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A voucher/store credit, OR
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A refund (based on our approval)
5. Refund Method
If refund is approved, we will return the money through:
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bKash / Nagad / Rocket
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Bank Transfer
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Other available methods
Refund processing time: 3–7 working days after approval.
6. Return Shipping Cost
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If the product delivered was wrong or defective, we will bear the return shipping cost.
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If the customer wants to return/exchange for any non-valid reason, the customer must bear the shipping cost (if allowed).
7. Non-Returnable Items
The following cannot be returned or refunded:
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Used or washed clothing
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Custom-stitched dresses
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Promotional items
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Accessories (scarves, jewelry, inner items) — unless damaged
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Clearance sale items
8. Order Cancellation
Before Shipping:
You can cancel your order by contacting us quickly.
After Shipping:
Once dispatched, cancellation is not possible.
9. Product Color Disclaimer
Due to lighting conditions, photography, or device screen brightness:
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Actual product colors may slightly vary
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Such differences do NOT qualify for return/refund
10. Contact Information
For questions, support, or return requests, contact us:
Mehjabin Fashion
Email: mehjabinfashion@gmail.com
Phone: 01726025457
Address: Dhaka, Bangladesh